Technical Assistant Job Description

Technical assistants work in a wide range of industries. They may work in healthcare, banking, manufacturing, or IT, just to name a few. Their role is a combination of administrative assistance and technical support. They can work with clients of a company or they can support an internal or individual team. Their day is usually made up of many small activities that help support the overall goal of the company they work for.

Technical assistants often work under the direct supervision of a manager or team leader. Your responsibilities will require daily interactions with a variety of staff and possibly clients as well. They need to feel comfortable working with minimal supervision and also working in a team environment.

Duties and responsibilities of the technical assistant

The type of organization a technical assistant works for will determine their particular responsibilities, however there are several main tasks that all technical assistants perform. A review of current job listings identified the following key tasks and responsibilities.

Provide administrative assistance

Technical assistants will often find much of their day devoted to the administrative aspects of their employer. This may include filing, scanning, faxing, writing correspondence, data entry, organizing trips, and ordering supplies. Meeting planning is another activity they can do by scheduling meetings, reserving meeting rooms, and preparing materials for the appointment. Technical assistants can also answer the phone, create reports, keep records, and conduct research.

Provide technical support

The actual scope of technical support will largely depend on the industry in which a technical assistant works. Some will find themselves helping clients with computer applications, while others may be required to demonstrate and assist staff with the proper use of medical devices. Basic computer skills may be appropriate for one role, but another may require a much deeper understanding of software systems and tools. Engineers work with both internal staff and external customers to provide the technical support they are qualified to provide.

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