Automotive Service Advisor Job Description

When a car breaks down, has a warranty issue or mechanical problem, and the owner takes it to the dealer for repair or service, they are unlikely to meet the mechanic. Instead, the person they will likely deal with is the Automotive Service Advisor. The automotive service consultant acts as a bridge between the customer and the mechanic.

Typically part of a dealer team, automotive service consultants are the ones who prepare work orders for the dealership's mechanics. Automotive service consultants can be found working everywhere in car dealerships, providing customers with excellent customer service and assisting them with their problems and questions.

Duties and responsibilities of the automotive assistance consultant

To ensure that customers are satisfied and their cars run smoothly, automotive service consultants need to be able to perform a wide variety of tasks. We have analyzed various job postings to identify these primary duties and responsibilities of the automotive service consultant.

Evaluate customer needs

The reason customers turn to automotive service consultants is generally because they have problems or questions with their vehicles. So the most important task of an automotive services consultant is to assess what the customer needs to get his vehicles running properly. Customers discuss their vehicle problems with auto service consultants, and automotive consultants work to find solutions.

Write service orders

After evaluating the needs of their customers, automotive service consultants should write service work orders so that their mechanics can begin repairing these vehicles. Automotive service consultants write down all customer concerns so that repairs to the vehicle can be made. One of the key tasks of an automotive services consultant is to take the language used by the customer and translate problems into standard repair terminology so that the mechanics can do the correct work on the vehicle.

Make appointments

Automotive service consultants generally work by appointment and generally have to schedule these appointments with clients or manage an online dating system. This requires them to be very organized and aware of their schedules. It is important that they are not dual time customers and that they plan the job correctly for their mechanics as well. This will ensure customers have a smooth and high quality service experience.

Promote services

Automotive service consultants also promote sales for their dealerships. They do this by talking to customers about new products, services, and scheduled maintenance they may have performed on their vehicle to help it with its overall performance. Customers generally don't know everything about their cars or the items available for their vehicles, so automotive service consultants work to inform customers about the different aspects, care and maintenance of vehicles that can make their vehicles work better. efficient.

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