Duties and responsibilities of the system support specialist

 Systems support specialists troubleshoot, install, and repair computer system hardware and software of all kinds. Many companies and corporations hire support systems specialists to work full time on all shifts, including weekends and nights. System support specialists work independently with little supervision, but function as part of a larger IT team. Often times, system support specialists have to travel to on-site locations to troubleshoot various hardware and software problems and perform installations and upgrades.

Duties and responsibilities of the system support specialist

The tasks and activities performed by the system support specialists vary depending on the software and hardware used by the contracting company. However, these core business activities are common regardless of these variables:

Provide technical support

Systems support specialists respond to requests for software and hardware support at the enterprise and branch offices.

Perform maintenance

Systems support specialists perform preventive maintenance on hardware systems and network equipment to avoid errors

Solve problems

System support specialists troubleshoot hardware problems and find solutions for them. This job involves computers, telephones, safes, printers and all digital systems connected to the network. In addition to handling hardware, system support specialists also test software programs for defects and errors.

Install and update software and hardware

System support specialists install new software and connect new hardware to existing networks. They also update outdated hardware and software packages, which may include adding memory, replacing drives, and installing accessories.

Repair and install cables

System support specialists install and repair network cables.

Backup data

System support specialists back up data files and information to avoid loss during system updates and equipment replacement procedures.

Remove viruses and malware

System support specialists remove viruses, malware, and other malicious programs from software.

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