A field coordinator oversees the operation and execution of services at a construction site or at a client. Whether it's scheduling technicians to visit clients for service or repairs, or coordinating the efforts of multiple contractors on a large construction project, a field coordinator ensures that the right personnel, equipment, and materials are available to complete the I work on time and according to customer expectations. By interacting with field workers, customers, and third-party material providers, field coordinators ensure smooth running of field activities, including field safety and quality of work. Field coordinators often divide their time between office and field positions. Depending on the industry, they may report to an owner or operations manager.
Duties and responsibilities of the field coordinator
Based on our research, field coordinators typically perform the following tasks:
Plan your work
Creating and managing work schedules is a key responsibility for coordinators in the field and can include organizing routes for individual field visits or planning long-term projects involving numerous contractors and subcontractors.
Perform inspections
Before work begins, field coordinators can visit project sites to verify the work to be done. Once work has started, they sometimes stay on the job or visit frequently to ensure sufficient staffing levels, timely delivery of materials, and overall quality and performance of work to project specifications.
Manage suppliers
When working with carriers or directly with suppliers, field coordinators are responsible for the timely delivery and installation of materials needed for field work. This includes checking supplies specifications and orders, ordering materials or equipment, and inspecting for complete orders.
Create reports
Field coordinators are responsible for completing work orders and field progress reports in a timely manner. They can also generate project reports that summarize fieldwork hours, service technician utilization rates, and productivity metrics.
Manage security
A critical element of field service activities is the safety of all workers. Field coordinators ensure compliance with OSHA, EPA, and other safety regulations. This includes inspecting work protective clothing and other equipment used by field workers, coordinating safety training, conducting accident investigations, and compiling safety reports.
Communicate with customers
Field coordinators interact with clients and receive feedback on the quality of work performed by field service workers. They control customer billing and may also share the responsibility for providing customer service support directly on the customer's territory.
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