How to Become a Computer Support Specialist?

While some employers may apply for a graduate diploma or certification, Díaz says that IT support specialists are generally evaluated based on their overall level of proficiency, technical knowledge, and customer service skills.

"Proving you can do the job" is very important, says Díaz, who has a degree in network engineering but considers herself self-taught in the nuances of her current job. He recommends being an expert in operating systems and hardware, receiving training in Microsoft Office and obtaining a CompTIA A + certification, which is obtained by passing two exams that determine your general competence as a computer technician. For computer network support specialists, the requirements may be stricter, and employers are likely to hire only candidates who have at least an associate degree.

Instead of responding to general requests for assistance, another segment of IT support specialists is refining network issues. Known as computer network support specialists, these professionals receive a fair amount of distressed phone calls and emails, but they often revolve around network issues and come from employees in the workplace rather than customers or the public. In addition to responding and solving problems in a timely manner, network support specialists troubleshoot an organization's network computer system to identify potential problems and provide regular maintenance to ensure that all of its components function properly.

As organizations upgrade outdated network hardware, software, and equipment and require more experienced and knowledgeable professionals to answer user questions, IT support specialists will continue to need work. The only flaw in this sector's job outlook: The recent surge in cloud computing could increase the productivity of IT support specialists, thereby reducing the number of employees organizations need to employ. The Bureau of Employment Statistics expects 9.6 percent job growth for IT support specialists between 2018 and 2028. During this period, there are expected to be 83,100 open jobs.

Work satisfaction

Average Americans work well in their 60s, so workers can also have a good job and a satisfying career. A job with a low level of stress, a good balance between work and personal life, and strong prospects for improvement, promotion and higher salaries would make many employees happy. This assesses the professional satisfaction of IT support specialists in terms of upward mobility, stress level and flexibility.

How much does a computer support specialist do?

IT support specialists posted a median salary of $ 53,470 in 2018. The highest-paid 25% earned $ 70,380 that year, while the highest-paid 25% earned $ 40,950.

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