What is ITSM?

It's full of gossip. It can be difficult to keep track of all the techniques, formats, tools and accessories. With all of the uncertainty of IT in the world, there are three major things related to IT support that we often find confusing, confusing or otherwise:

• Service Desk (or "IT service desk")
• Help desk (or "IT help desk")
• ITSM ("IT Service Management")

Does it matter if you use the word help desk, desk or ITSM to describe IT support? It does - how can you disrespect or ignore your capabilities (to yourself or others) including IT support technologies.

What is ITSM?

IT management - often referred to as ITSM - is the same way IT controls the end result of providing IT services to customers. Includes all processes and activities for designing, creating, preparing and supporting IT. The basic tenet of ITSM is the belief that IT should be delivered as a service.

Because of their daily interactions with IT, people often define ITSM as their basic IT support. In contrast, ITSM services oversees all types of technology in the workplace, from laptops to servers, to specialized business applications.

The ITSM is typically implemented in a number of policies, as described by ITIL, the most widely accepted or widely used strategy in ITSM. Here are some of the following:

• Application management information
• Skill management
• IT certification resources
• Emergency
• Problem solving
• Change of management

You will notice that some of these processes, such as asset management, problem management and change management, do not include IT support. This is because ITSM covers all activities including providing IT to the company. Although the scope of ITSM is broad, the service and desk support are more descriptive and are only a small part of ITSM.

Also read : helpdesk services